By Wallace Jones

With home-buying season upon us, it is time credit unions tidy up their home lending message so they can hit the ground running as demand begins to increase during a traditionally busy season. Making your message clear and concise will not only neutralize the competition’s efforts to lure members away, but will ultimately result in long-term business.

By Kristie Wimmer

The Ohio Council of CUES hosted an educational meeting in early May featuring Michael Hudson, Ph.D., president of Credit Union Strategy in Rehoboth Beach, Del. Hudson is a quotable guy, and gave attendees a great deal to think about.

By Kristie Wimmer

I am very proud to announce that five CUES Councils have joined together to donate $500 each to the Fred Johnson Scholarship Fund: the CUES Canada Council, the CUES Delaware Council, the CUES Iowa Council, the CUES New England Council, and the CUES Rocky Mountain Council.

By Lisa Hochgraf

By Wallace Jones

Cross-selling home loans means taking service excellence beyond the “people helping people” mantra with which credit union leaders and employees are so familiar. It means service excellence becomes personal, as all employees make it their mission to not only aid members with what they ask, but also to make offerings available before members even anticipate their own need for them. 

By Jim Benlein, CISA, CISM

By Kristie Wimmer

By Jessica Jones

By Deedee Myers

By Lisa Hochgraf

Earlier this month, CUES staff gathered to talk about organizational values, the company's vision and how to work together ever better as we move forward.